Charlestown to Akron worst boarding expertise at any time. Gate 38 b. A greyhound bus terminal is healthier run. Excellent luck in your new careers
Extremely upset re deficiency of acknowledgment of any discomfort I encountered. Looks like a simple courtesy.
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I am sorry to state that our working experience in the AA counter in Newark was a lot less than stellar – Of the two shopper service reps in the counter aiding travellers examining in, one particular focused her the perfect time to ONLY First-class travellers, and one other lady seemed to do as little as you can – much too fast paced stressing about what Everybody else was executing – all except what she can be carrying out! As the line grew lengthier, the less intrigued she became, and her Frame of mind was horrific – It took us considerably less the perfect time to get into the Airport than it did standing in line to examine in! (about one hour with only 4 individuals in front of us). By the point we stepped up on the counter – a different consultant got on board – we needed to “tranquil ourselves down†– you are able to imagine how the opposite forty or so people started to come to feel powering us! While you continually try to tell us, you “treatment†with regards to the passenger, and this particular person could use a certain amount of Mind-set adjustment – or obtain her One more position!
my grand mother have a flight from Ecuador 2/eighteen/sixteen (end in Miami)in route to Big apple,when she was waiting to have her luggage what a shock she received!!her baggage was damaged and somebody inside steal some fantastic which was within,also the zipper was violated(damaged)she misplaced in items that she carry it to my loved ones With all the Expense about $350 when she educated what occurs in AA counter in JFK NY they available to changed her brand-new luggage with the employed and old a single that looks like they pick up from the rubbish!!.also they stated that to mend will take about 4 months!
Trying to improve a reservation date for the final three times/evenings. Every single agent We have now gotten has both transferred us out of our get in touch with generating Yet another several hours wait around or has hung up on our phone.
I wanted to vent my stress With all the baggage problem with all your airline. All the things else was excellent, however the way my baggage was taken care of would make me Consider twice before reserving with AA once more. I used to be billed $twenty five each way for one bag, not becoming advised my bag may be carried on for no cost. To incorporate insult into the $50 charged, my bag was ruined on the surface upon getting returned to me.
Whenever we finished going through Immigration and Customs and baggage and we had GREAT problems getting the ONE AA Shopper Service person who was very tricky to deal with with regard to the preparations for your night time and subsequent morning. We figured out that there have been no hotel rooms out there. At 11.forty five pm he eventually gave us a voucher with the 9AM flight the next morning along with a $12 voucher for foods.
When examining in at IAH, the staff powering the AA desk ended up all chatting and talking about family vacation. They appear irritated that we experienced lots of luggage. The extra function was having within their way. This wasn't the way I envisioned to start my excursion.
In spite of what occurred on this event, we hope you might keep on to pick out American Airways for your personal travel wants. We're going to work hard to make certain that you receive the service you assume and are entitled to.
touring from Miami to Lima on Saturday March 21 even though I reserve the seats view website in advance I bought the final row on the correct aspect by the window and the seat didn't move producing my flight hard ., on how back again on flight # 918 the service was worst. with the check in I needed to open up my fit conditions to even up the weigth . when I offer you to purchase The three additional lbs they try and charge me $ 180.00per go well with situation. avoiding to pay for $ 480.00 I had to go on he floor to move all over my belongins ,I had to return to the counter due to the fact out seats ( we have been # ten on line at sign in ) were being separates, following that we experienced to maintain going for walks over the gates as the counter staff by no means gave us the gate quantity, ( Once i check with with regard to the gate information and facts to a different amercian ailines personnel in gate 26 he pointed to the gate screan ) this time the seats felt scaled-down that typical , the foods was terrible, the bread was so really hard , the lettuce around the salad search outdated , I returned the foodstuff the identical way that I been given it, The sunshine turns off while im looking through severeal periods which i experienced to keep my finger to the change to carry on reading through just after five horrible several hours I acquired to the summary that I wont travel on American Airways yet again
My vacation was a catastrophe and AA will believe responsibility for his or her abject failure to carry out a elementary service of daily travel.
I'm quite upset with this particular service from American Airlines. We had planned a vacation that we thought would begin by savoring exceptional service from American.
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